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Updating Account Details & Company Info

You can manage your contact information, address details, and invoice preferences directly via the MyTilaa Dashboard.

1. Changing Contact Information

To update your personal details or physical address:

  1. Log in to the dashboard.
  2. Click on your name in the top right corner and select Edit my account.
  3. Here you can modify:
    • First and Last Name
    • Street Address, Zip Code, and City
    • Phone Number
    • Email Address (for billing and notifications)
  4. Click Save changes at the bottom.
Account details overview

2. Restrictions (Country & Company Name)

Some details cannot be changed via the self-service portal due to tax regulations and identity verification requirements.

Locked Fields:
  • Country: Changing your country affects your VAT status (e.g., Reverse Charge vs Local Tax).
  • Company Name / VAT Number: Changing the legal entity requires a check by our administration.

To update these specific fields, please send a request to support@tilaa.com.

3. Security & Access

On this page, you can also manage the security of your account.

  • Password: Update your login credentials.
  • Two-Factor Authentication: We strongly recommend enabling 2FA. See our 2FA Setup Guide for instructions.
  • User Management: Need to give a colleague access? Don't share your password; create a separate user account for them.