Tilaa knowledge base

Financial

• ★ Supported payment methods
• Does Tilaa offer white label services?
• Can I transfer my VPS to a different account?
• Can I change my customer account details?
• How can I change my bank account/credit card?
• Your VAT calculation differs from ours.
• See all 8 articles

Server operations

• ★ How can I log in to my server?
• ★ How do I use my server for the first time?
• Attach Big Disk to another server
• Add a filesystem to Big Disk
• What keyboard layout is supported for the video display?
• Is it possible to make snapshots automatically?
• See all 25 articles

Server operations - Linux/BSD

• Remove serial console
• Apache Performance Tuning
• Setting up a failover between two webservers using Keepalived on CentOS 6 and 7
• Can I increase the HDD of a FreeBSD server?
• How can I reset my root password?
• Can I choose the partitioning on a VPS with OpenBSD?
• See all 9 articles

Server operations - Windows

• How many concurrent remote connections can I have towards my Windows VPS?
• Who is accountable for the correct amount of licenses activate on a VPS?
• How can I activate Windows Server 2008/2012?
• Which roles and features are available in my Windows 2008 R2 Installation?
• How to see swap / pagefile usage in Windows?
• How can I reset my Administrator password?
• See all 7 articles

Network

• ★ Microsoft Hotmail/Live.com is blocking my email
• Change DNS resolvers
• How to provide details on possible network issues
• Mounting an NFS-share
• How can I add a secondary IP address to my VPS?
• Can I configure a failover IP?
• See all 23 articles

Software

• pfSense initial configuration
• How many RDP licenses should I purchase?
• What is the cancellation term for Microsoft and Citrix licenses?
• Can I mix Microsoft Exchange licenses?
• How can I order licenses for my Microsoft and Citrix software products?
• Is it possible to install additional software on the server?
• See all 13 articles

cPanel

• Additional IP is lost after reboot on cPanel server
• How can I set up SPF and DomainKeys Identified Mail (DKIM) using cPanel?
• How can I update packages in cPanel? (PHP, MySQL, Apache etc).
• My cPanel login is being denied!
• How do I log in on a server that has cPanel installed?
• Is cPanel automatically installed on my server?
• See all 9 articles

DirectAdmin

• Directadmin Custombuild 2.0 plugin
• Install Let's Encrypt SSL certificate
• Install a SSL certificate in DirectAdmin
• How can I use the Installatron plugin for DirectAdmin?
• How can I setup DomainKeys Identified Mail (DKIM) and SPF using DirectAdmin
• How do I update software in DirectAdmin?
• See all 14 articles

Backup

• ★ Can I exclude files or directories from the backup?
• Download a raw image backup of your VPS using 'dd'.
• How can I restore a backup?
• How can I improve secure SSH for Backup access?
• What about backup? Does Tilaa make them for me?

Hardware

• Is it possible to migrate my server from HDD to SSD?
• Are there any differences between the Tilaa locations?
• What requirements does Tilaa place on its locations?
• Where is my server hosted?
• How does Tilaa allocate RAM?
• Can I choose the CPU capacity of my server?
• See all 11 articles

Tilaa network layout

• Can we peer with the Tilaa network?
• Which virtualization solution does Tilaa use?
• Can the redundancy be spread across multiple locations?
• Can I purchase network services too?
• Routing and connections with the internet
• How is the Tilaa network set up?

Cancellation

• Can I keep a snapshot of my VPS upon cancellation?
• Can you remove my customer account?
• I cancelled my server, but now I have changed my mind. Can I stop the cancellation?
• What is the notice period for cancellation?
• What does Tilaa’s money-back satisfaction guarantee entail?
• How can I cancel my server?

About Tilaa

• Does Tilaa have a data processing agreement?
• Tilaa is green
• What level of support does Tilaa offer?
• What does the wolf in your logo have to do with Tilaa?
• What does Tilaa mean?

Control Panels

• How do I log in on a server that has DirectAdmin or cPanel installed?
• Is DirectAdmin or cPanel automatically installed on my server?

Metadata

• Description of the metadata API
• Supported operating systems for the metadata service

Abuse classifications

• How can I disable an open SNMP server?
• How can I secure an Open MemCached Server?
• How can I disable open DNS resolvers? (Windows / Linux)
• How can I disable an Open ElasticSearch Server?
• How can I disable an Open Microsoft SQL Browser?
• How can I fix / prevent an open SSDP service from running on my VPS?

Appliances

• What is the default login for Wordpress?
• What is the default login for Gitlab?

General

Tilaa announcements

• ★ [Done] Emergency maintenance (Meltdown and Spectre)
• [SOLVED] Problems logging in to dashboard
• [Planned] Router maintenance on May 2 and May 23 between 0:00 and 4:00 (Europe/Amsterdam timezone)
• [SOLVED] Problem with one of our core routers
• [SOLVED][20-2-2017][12:26 PM] Problem with one of our hosts
• [SOLVED] Issue with the NFS cluster
• See all 18 articles