Need help with your VPS or account? If you couldn't find the answer in our Knowledge Base, our specialized support team is ready to assist you in both English and Dutch.
Contact Methods
1. Submit a Ticket (Recommended)
The most efficient way to get help is via the dashboard. This automatically validates your account status and speeds up the process.
- Log in to MyTilaa Dashboard.
- Navigate to Support > Submit a request.
2. Email
You can send us an email directly. Please ensure you email from the address registered to your account for security verification.
- Address: support@tilaa.com
3. Phone
Prefer to speak to an engineer directly? You can reach us during business hours.
- Phone: +31 (0)85 2100 500
Opening Hours
Our support desk is available on weekdays (Monday through Friday).
- Hours: 09:00 AM to 06:00 PM (18:00)
- Timezone: Central European Time (CET / CEST)
Scope of Support:
Before reaching out, please remember that Tilaa is an Unmanaged Hosting Provider.
We are happy to help with infrastructure, network, and billing issues, but we cannot manage the software inside your VPS.
Please review our guide on Support Levels & Responsibility to see exactly what we can do for you.
Before reaching out, please remember that Tilaa is an Unmanaged Hosting Provider.
We are happy to help with infrastructure, network, and billing issues, but we cannot manage the software inside your VPS.
Please review our guide on Support Levels & Responsibility to see exactly what we can do for you.