Tilaa is a Dutch company. Therefore, how we calculate Value-Added Tax (VAT) depends entirely on two factors: where you are located and whether you are a business or a consumer.
We apply VAT rules in accordance with Dutch and European tax laws.
1. Customers in the Netherlands
Since Tilaa is based in the Netherlands, all Dutch customers (both Business and Consumer) are charged the standard local VAT rate.
- VAT Rate: 21%
2. Customers in the EU (European Union)
For customers located in EU member states (outside the Netherlands), the calculation depends on your status:
Business (B2B) with valid VAT ID
If you provide a valid VAT number during registration or in your account settings, we will apply the Reverse Charge Mechanism.
- VAT Rate: 0% (Intra-Community Supply).
- Note: You represent that you will account for the VAT in your own country.
Consumer (B2C) / No VAT ID
If you are a private individual or a business without a valid VAT number, we are required by EU law (OSS - One Stop Shop) to charge the VAT rate of your country of residence.
- VAT Rate: The standard rate of your country (e.g., 19% for Germany, 20% for France, etc.).
3. Customers outside the EU (Rest of World)
For customers located outside the European Union (e.g., United States, United Kingdom, Switzerland), our services are generally considered an "export".
- VAT Rate: 0% (Export).
In some specific cases, local laws may require us to collect local taxes even for non-EU customers (for example, UK VAT for B2C customers following Brexit regulations).
If this applies to your region, the specific local rate will be calculated automatically on your invoice.
Validating your VAT Number
To ensure you receive the 0% Reverse Charge (if eligible), please ensure your VAT number is entered correctly in the Financial Dashboard.
We automatically validate all EU VAT numbers against the official VIES database. If VIES is down or your number is invalid, the system will default to charging VAT.