While you can update your billing address and contact details yourself in the dashboard, changing the Legal Entity (Company Name) or VAT Number requires manual verification by our administrative team.
Why is this locked?
To comply with international tax regulations and prevent identity fraud, we must validate the validity of new VAT numbers (via VIES) and company registrations before updating the invoice details.
To comply with international tax regulations and prevent identity fraud, we must validate the validity of new VAT numbers (via VIES) and company registrations before updating the invoice details.
How to request a change
Please send an email to support@tilaa.com from the registered email address of your account.
Email Template
You can copy and paste the template below to ensure we have all the necessary data to process your request quickly.
Subject: Change Company Details - Customer ID: [Your ID] Dear Tilaa Support, I would like to update the legal entity details for my account. Current Details: Company Name: [Old Name] VAT Number: [Old VAT] New Details: Company Name: [New Name] VAT Number: [New VAT] Chamber of Commerce (KvK) No: [Optional] New Billing Address (if changed): Street: [New Street] Zip/City: [New Zip/City] Country: [New Country] Please process this change for future invoices. Kind regards, [Your Name]
Processing Time
Our team will verify the new details (including a VIES check for EU VAT numbers). Usually, these requests are processed within 1 business day. You will receive a confirmation once the update is complete.