Creating a Temporary Admin User for Tilaa Support (Windows)

Tilaa respects your privacy. We do not have default access to your server. However, in specific troubleshooting scenarios (e.g., fixing network issues or installing licenses), our support team may require temporary access.

Option 1: PowerShell (Fastest)

You can create the user and assign admin rights in seconds using PowerShell.

1. Open PowerShell as Administrator.
2. Run the following block (replace SecurePassword123! with a strong password):

# 1. Create the user
New-LocalUser "TilaaSupport" -Password (ConvertTo-SecureString "SecurePassword123!" -AsPlainText -Force) -FullName "Tilaa Support" -Description "Temporary Support Account" -PasswordNeverExpires

# 2. Add to Administrators group
Add-LocalGroupMember -Group "Administrators" -Member "TilaaSupport"

Option 2: Graphical Interface (GUI)

If you prefer clicking through the menus, follow these steps.

1. Open Local Users and Groups

1. Press Win + R on your keyboard.
2. Type lusrmgr.msc and press Enter.

2. Create the User

1. Right-click on the Users folder and select New User....
2. User name: TilaaSupport (or similar).
3. Password: Enter a strong password.
4. Settings:
   • Uncheck User must change password at next logon.
   • Check Password never expires.
5. Click Create and then Close.

3. Grant Admin Rights

The user is created but has no rights yet.

1. Double-click the new TilaaSupport user.
2. Go to the Member Of tab.
3. Click Add....
4. Type Administrators in the box and click Check Names (it should underline).
5. Click OK.

Sharing Credentials Securely

Once the user is created:

1. Reply to your support ticket with the Username.
2. Provide the Password securely (e.g., via a One-Time Secret link like onetimesecret.com or similar tools) to keep it out of plain-text email history.