Because our Managed Backup service operates on a file-level basis, restorations are performed manually by our support engineers. This ensures that we recover exactly the data you need without accidentally overwriting current data.
Prerequisite:
You must be actively subscribed to the Managed Backup Service to request a restore.
You must be actively subscribed to the Managed Backup Service to request a restore.
How to request a restore
You can request a restoration by sending an email to support@tilaa.com or by creating a ticket via the MyTilaa Dashboard.
To help us process your request as fast as possible, please include the following details:
- Server ID: The ID of the VPS (e.g., 12345).
-
Source Path: Which specific files or directories do you want to restore? (e.g.,
/var/www/html/). - Date & Time: From which backup point do you want to restore? (e.g., "The backup from yesterday at 04:00").
- Destination: Where on the server should we place the restored files?
Recommendation: Restore to a separate folder
We strongly advise asking us to restore the files to a temporary location (e.g.,
This allows you to verify the contents of the backup before moving them to the live directory yourself.
We strongly advise asking us to restore the files to a temporary location (e.g.,
/root/restored_files/) instead of overwriting your live production data immediately. This allows you to verify the contents of the backup before moving them to the live directory yourself.