So, you decided to pick Tilaa as your next cloud partner. Soon you will be able to enjoy benefits such as excellent support, infinite up- and downscaling and many more. But first: how to use your Tilaa server for the first time!
When logging in at MyTilaa, you will first see an overview of your chosen products and services:
You can view the following information and perform certain tasks:
- VPS overview:
The VPS overview lists all of the Virtual Private Servers that are associated with your account. The following operations are available on the overview page after selecting the VPS: reboot, start/stop servers. You can also view server information, manage IP addresses, and analyze data traffic consumption, among other things.
- Account details & Users:
You can change information about your account on the Account details page, such as your first name, last name, address, and so on. Another useful feature is the ability to manage users associated with your client account with ease. A user can be added or removed, as well as promoted to master.
- Big Disk Overview:
Big Disk allows you to add an extra disk with considerable storage capacity to your VPS. The following commands are accessible on the dashboard page: Add or manage your available Big Disk.
- NFS Share overview:
Setup a High Available NFS Share to share files between multiple servers. The dashboard works in the same way as the Big Disk Overview. You can create new NFS shares as well as manage existing extensions.
To improve security, you can add an additional login step to your account. Following your standard login, you will be prompted to enter a security code with two-factor authentication (2FA).
- Snapshot overview
The Snapshot overview page shows all Snapshots you've previously made and allows you to manage them.
Via Finance, the following operations are available: view billing activity, adjust billing settings, add credit or change the payment method.
- Internet traffic
You can see how much internet traffic you've created over the course of a month.
- 24-hour support
Tilaa offers support 24 hours a day, 7 days a week. You can contact us by submitting a ticket through the support portal, sending us an email, or calling us. When contacting us by phone, please keep your customer number handy. It will be required to respond to any phone inquiries. If you're contacting us about an existing ticket, please have the ticket number handy.