Everything you need to know about cancellation

This article will guide you through the process of canceling your server and/or account, providing you with all the necessary information.

How can I cancel my server?

To cancel your server, follow these steps:

1. Log in to the Tilaa service menu.
2. Select the server you want to cancel.
3. Click on Status.
4. Under 'Subscription status', click on the option to cancel your server.

Important note: Stopping your server is not the same as canceling it. If you stop your server, you will still be reserving capacity on the Tilaa platform.

What is the notice period for cancellation?

Unless otherwise agreed upon, our standard notice period for cancellation is equal to the period for which we last invoiced you. When you end your subscription, your server will be removed automatically at the end of the notice period.

I canceled my server, but now I have changed my mind. Can I stop the cancellation?

Yes, you can abort the cancellation process. To do so:

1. Select your server.
2. Click on Status.
3. In the 'Subscription Status' box, click on 'Abort Cancellation'.

Can I keep a snapshot of my VPS upon cancellation?

Before canceling your server, you can create a snapshot. You will only be charged for the price of the snapshot, and please note that your first snapshot is free. You can find all our prices on our website: All prices. If you decide to start or order a new VPS, you can deploy it from the saved snapshot.