By default, Tilaa doesn't make backups of your server. We do have a managed backup service, however.
Tilaa offers a managed backup service based on rsnapshot.
Your data is stored for up to a month. Tilaa makes backups of your files at the following intervals:
- 1 backup per 4 hours of the past day (6 backups)
- 1 backup per day of the past week (7 backups)
- 1 backup per week of the past month (4 backups)
Tilaa stores backups off-site in another data center by default and monitors your backups and takes action if backups unexpectedly stop.
You can select Managed Back-Up when ordering a new VPS or when modifying an existing VPS.
In order to access all files, we need to log in as root, because non-root users do not have the required read access to many files. The ability to SSH into a machine using the root user is contrary to common best practice of disallowing root access through SSH. To keep your server secure, we advise configuring sshd_config to "PermitRootLogin without-password" after our initial configuration is completed. This takes away the possibility of doing brute force password attacks, which is the biggest problem in allowing root access for SSH.
For the initial setup, we need access to your server through SSH as root with password authentication enabled. During the initial setup, we'll place an RSA public key and a wrapper script onto your server. Please contact our support desk if you have your SSH daemon running on an alternative port.
After the initial setup, we'll use key-based authentication, restricted to only use rsync. Also, we limit the access to one specific server.
We have considered alternatives, including the option to use passwordless sudo, but this doesn't lead to a safer environment than just using root and is considerably more convoluted. All alternatives will still lead to root access, but with the added downside that it's not explicit about having root access.