MTR is a tool used to diagnose network connectivity issues by tracing the path packets take from your device to a destination server.
How to install MTR
- For Linux and Mac users, install MTR using the package manager or download it from the official website.
- For Windows users, download WinMTR from SourceForge and run the 32-bit or 64-bit version.
How to generate an MTR report
- Open a terminal or command prompt.
- Run the following command:
mtr -rwc 50 <destination IP>
replacing <destination IP> with the IP address of the server you want to test.
- Let the test run for at least 100 rounds.
What to include in your support ticket
- An MTR report that has run for at least 100 rounds to your server's IP or a traceroute ("tracert" in Windows) to your server's IP, preferably done multiple times.
- If possible, supply an MTR or traceroute done on your Tilaa server to the location which is having the connection issues (i.e., the same test as in the previous step, but in reverse).
Interpreting MTR results
- Packet loss often only indicates an issue if it's persistent.
- A single occurrence of packet loss may be due to a router deprioritizing ICMP requests.
- Ensure your VPS responds to ICMP requests.