The following steps outline how to resolve issues with Microsoft's Hotmail email restrictions, specifically when an IP address has been blocked.
Requesting Delisting
To request delisting of your IP address, please follow these steps:
- Gather Information: Before submitting a request, ensure you have all necessary details about your website and the issue you're experiencing.
- Submit a Request: Go to the Microsoft Office Online Support page and fill out the form to request delisting of your IP address. You will need to provide information such as:
- Contact Information (Name, Email)
- Server or Hosting Details (IP Address, Server Name)
- Description of the Issue and Steps Taken
- Website URL
- Wait for Response: After submitting your request, wait for a response from Microsoft. You may receive an auto-reply confirmation email, followed by a update on the status of your request within 10-12 hours.
What to Expect
After submitting your request, you can expect the following:
- Auto-reply Confirmation: A confirmation email will be sent to you after submitting the form. This can take from a few minutes to a couple of hours.
- Delisting Update: Within 10 to 12 hours, you should receive an update on whether your IP has been conditionally mitigated (delisted). If successful, the restriction should be lifted within 24 hours.
If Not Qualified for Mitigation
If you receive a "not qualified" response:
- Follow-up Email: Reply to the email asking why your IP was deemed ineligible. This inquiry will be passed on to a Microsoft technician.
- Response Time: Typically, you can expect a personalized response within 24 to 48 hours explaining the reasons and possibly offering solutions.
Additional Information
For additional scenarios:
- Office 365 Issues: If the problem is specifically related to Office 365, you can use the same Microsoft Office Online Support page to request assistance.
- Further Assistance: For cases where Microsoft cannot help or if you need additional support, contact the support staff at support@tilaa.com or through the customer portal.
This process is designed to help resolve IP blocking issues with Hotmail (and potentially other Microsoft services like Office 365) by providing a formal channel for requesting delisting and mitigation. Remember, each case may vary based on the specifics of your situation and the policies in place at Microsoft.